FAQ
We offer multiple convenient ways for customers to quickly request a quotation or place an order. Whether you are a domestic or international customer, you can easily contact us through the following channels:
- Official website contact / inquiry form – Visit the FICER official website and fill out the “ Contact Us” inquiry form.
- Email inquiry – Sales@Ficer.com
- LINE support – Add us via LINE ID: @FICER
To meet the needs of different project scales, we offer flexible procurement options, allowing customers to purchase according to their actual requirements.
For OEM/ODM projects or special promotional product requests, please feel free to contact us. We will provide the most suitable solution based on your specific needs.
Flexible and secure payment options are available to a global clientele. Standard orders are primarily processed via Telegraphic Transfer (T/T).
For smaller transactions under USD 1,000, PayPal is also supported to offer a faster and more convenient alternative.
Yes, PayPal is accepted.
All products come with a standard warranty service that covers manufacturing or material defects under normal usage conditions. During the warranty period, necessary technical support and fault analysis assistance are provided to help customers identify issues and restore system operation.
Continuous after-sales support is maintained to ensure network stability and downtime-free operation across telecommunications and data center environments.
During the warranty period, necessary technical support and assistance are provided to ensure stable operation and reliable product performance.
Flexible lead times are available to accommodate diverse customer requirements.
Standard orders are typically delivered within 1–2 weeks. Actual lead time may vary depending on order quantity and stock availability. The most accurate delivery schedule upon order confirmation.
Comprehensive OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services to meet a wide range of customer requirements.
In addition, we operate under an OBM (Original Brand Manufacturer) model with our own brand. FICER is actively expanding its global distribution network and sincerely invites strategic partners to jointly build the future of high-performance fiber optic networks.
FICER welcomes qualified companies and distributors worldwide to join our distribution and partnership network to jointly promote fiber optic communication products and solutions. Cooperation models include distributors, system integrators, and project-based partners.
Application process:
- Fill out the official website contact form (subject: “Partnership Application”) or send a partnership inquiry via email.
- FICER will review the application and evaluate qualifications and market fit.
- Both parties confirm the cooperation model and terms, followed by signing a distribution or partnership agreement.
After submission, our partnership manager will contact you within 3 business days to confirm qualifications and next steps.
Yes. FICER provides comprehensive and customized OEM and ODM services to meet diverse customer requirements.